Mid-Level Business Analyst – Software Development

GCyber is seeking a Mid-Level Business Analyst – Software Development, to support a high visibility federal IT modernization effort that is building and integrating secure digital capabilities in a classified environment. The program uses an Agile delivery model and a technology environment centered on ServiceNow, Elastic, AWS, Red Hat, and supporting integration technologies such as Kafka. The Mid-Level Business Analyst will connect mission stakeholders with the delivery team, ensuring that customer needs become clear, testable, and traceable software and data requirements.

As the Mid-Level Business Analyst – Software Development, you will

• Elicit, analyze, and translate business, operational, user, data, and system needs into clear requirements, functional specifications, epics, features, user stories, and acceptance criteria.
• Facilitate working sessions with customers, product owners, subject matter experts, developers, testers, cybersecurity personnel, and operational teams.
• Document current-state processes and partner with stakeholders to design practical future-state workflows.
• Manage requirements and user stories in Jira and maintain traceability through design, development, testing, deployment, and acceptance.
• Support data extraction, cleansing, transformation, metadata, data dictionaries, reporting, analytics, and data-quality remediation.
• Author and peer review functional, technical, training, planning, roadmap, and governance documentation.
• Participate in backlog refinement, sprint planning, demonstrations, user acceptance testing, and release readiness activities.
• Support solutions and integrations involving ServiceNow, AWS, and connected enterprise systems.
• Independently develop complete requirements packages for moderately complex capabilities under the direction of a product owner or senior analyst.
• Investigate data and process issues, recommend corrections, and communicate impacts to affected stakeholders.

Minimum Qualifications and Requirements

• Active TS/SCI security clearance
• Ability to obtain and maintain any additional customer suitability approvals required for the position.
• DoD 8570/8140 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GISCP, GSEC, SSCP)
• Early-stage flexibility with partial telework during initial development phases
• Full-time on-site presence at secure facility in Washington, DC will be required as the program matures
• Strong written and verbal communication skills and the ability to work effectively across technical, operational, security, and customer teams.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field and four to eight years of relevant experience; additional relevant experience may be considered in place of a degree.
• Demonstrated experience as a business, systems, requirements, or data analyst supporting software development or technical modernization.
• Experience writing user stories and testable acceptance criteria and working within Scrum or another Agile delivery framework.
• Working knowledge of software or data architecture and proficiency with Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience with ServiceNow applications such as TSM, TNI, OMT, TSOM, or ITSM.
• Experience with Jira, Confluence, Git, AWS, ServiceNow, SAFe, Kanban, ITIL, DevSecOps, or CI/CD environments.
• Experience supporting data governance, master data, integrations, reporting, dashboards, or migration from legacy applications.
• Relevant certification such as PMI-PBA, CBAP, CCBA, ITIL, SAFe, or Scrum Product Owner.